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Terms and Conditions

Payment Policy

Acceptable methods of payment:

 

  Credit Card (Visa, MasterCard)

 PayPal.

Payments by Credit Card must be made by the official card holder only and must be generally delivered to Australian addresses only unless previous arrangements have been made. Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Freight Charges

Freight charge for Credit Card & PayPal payments is fixed at the time of payment.

Freight charge for account customers is an estimate and subject to change.


Delivery Policy

All orders will be shipped within 48 hours Monday – Friday 8am-5pm.

We use the following carriers to deliver our products:

  Toll Transport

   Australia Post

 

Please see below table for approximate delivery times:

 

  

The rate charged for the shipping and handling of your order if applicable is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Tracking details can be provided upon request.

 

Back Orders

 If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Our Content

 Sydney Automotive Paints & Equipment reserves the right to change content, amend or correct any prices, description, specifications or visual elements at any time without notice. All prices shown are in Australian dollars and are subject to change without notice. Some prices and offers may be subject to availability.

While every effort has been made to insure the accuracy of information, we reserve the right to amend or withdraw any offers or content without notice.

Sydney Automotive Paints & Equipment is not responsible for the content of external internet sites.

Collection & Use of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for purchasing online or reserving stock, Sydney Automotive Paints & Equipment requires you to submit personally identifiable information. This may include but is not limited to a unique username and password. You may need to provide sensitive information in the recovery of your lost password. We only collect such information by lawful and fair means and in an unobtrusive way. Your email address and personal details will never be sold or shared with any other company.

Registering an account is optional and is only necessary when making an online purchase or reserving stock items. You can close your account at any time, to close an account contact our support team which will ensure that all personal details are deleted upon request. To opt-out of any newsletter subscription, please un-tick the box found at the bottom of the account registration.

For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is only used internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. Data collected from that time forward will adhere to our updated policy.

Your Security

Your security is important to us at Sydney Automotive Paints & Equipment. Our payments page is hosted by Secure Pay. This page is encrypted & secured by Secure Pay. We advise that you check your browser’s verification of security by looking for the secure padlock before entering any credit card details. Please refer to your browser’s documentation on how to verify a secure web page.

Your transaction with the Sydney Automotive Paints & Equipment website and the Secure Internet Payment Gateway provided by Secure Pay is secure, protected and comprehensively safe to use.

Sale and Discounted items/pricing

Items on sale or advertised at a discounted or reduced price are generally floor stock, and currently on hand at the time of commencing only. While we may be able to order more stock or a particular item for you, it will not generally be sold at the discounted rate but rather our normal, everyday retail price. Prices and other offers are subject to availability. Sale prices are also subject to and only available for a defined period of time and/or until on hand stock is no longer available. Sale prices may not be available or applicable if you want the item held for collection at a later date. The condition of no laybys or rainchecks applies to sale items and discounted items.

Any backordered items that are ordered/purchased during a sale will be amended to full price, or the order cancelled at your discretion. Quantities may be also be limited to a specified number per person or per transaction. These terms are generally applied to all sales and promotions unless otherwise specified.

Returns Policy

We gladly work in accordance with all Australian Consumer Laws to ensure your rights are upheld.

If the product you have purchased is faulty, damaged, incorrectly labelled, or is significantly different from what was originally shown or described to you by us, it is our aim and desire to work cooperatively with you to achieve a prompt and suitable solution for you. We are happy to offer you a refund, credit on your customer account, repair or exchange upon return of the goods. If you have purchased online or over the phone, or are unable to bring the item back to our store, please contact us on 02 9772 9000 to make suitable arrangements.

Please choose carefully and be certain of your selection before purchasing. If you have chosen a product(s) incorrectly, incorrect product quantity, if you have simply changed your mind or no longer require the goods, we are generally able to offer you a return/refund/exchange. Please call our head office on 02 9772 9000 to arrange this.

For items returned under warranty, requiring repair, we will arrange dispatch to the authorized agent for evaluation upon the goods being returned to us. All returns and repairs must be accompanied by an appropriate proof of purchase. If you are unable to provide a suitable proof of purchase from Sydney Automotive Paints & Equipment we reserve the right to refuse a return/exchange/repair. We reserve the right to inspect and assess the condition and age of returned goods prior to offering a repair, exchange or refund, which may result in a repair, exchange or refund being refused in some circumstances.

Please note:

Your original Sydney Automotive Paints & Equipment receipt is the best form of proof of purchase.

Refunds will be issued using your original payment method where possible.

Used Equipment Policy

Items advertised in our 2nd hand equipment category is solely for the purpose of display only and any transaction entered into is strictly between the buyer and the seller noted in the item details. The SAPE Group takes no responsibility for the working condition of the displayed items and is not held liable during any part of the transaction.

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